Question 1

Why did I get the Notice?

Accepted Answer

The Court authorized the Notice because you have the right to know about the
proposed Settlement of this class action lawsuit and about all of your rights
and options before the Court decides whether to grant final approval of the
Settlement. The Notice explains the lawsuit, the Settlement, your legal rights,
what benefits are available, who is eligible for the benefits, and how
to receive those benefits.

The case is known as In re: Amazon Return Policy Litigation, No.
2:23-cv-01372-JNW, pending in the United States District Court for the Western
District of Washington (the “Action”).

The individuals who filed this Action, Laura Abbott, Jill Cappel, Michelle
Estep, Maria Khangi, Joshua Soto Lopez, Melissa Urbancic, Heriberto Valiente,
Katherine Vojtko, Vince Vojtko, and Dianne Walton-Williams, are called the
“Plaintiffs” or “Class Representatives”, and the company they
sued, Amazon.com (“Amazon”) is the Defendant.

Question 2

What is this lawsuit about?

Accepted Answer

Plaintiffs allege that certain of Amazon’s return policies and practices
violate Washington consumer protection and other laws.  Visit the Important
Documents [/important-documents] page of this website to
view Plaintiffs’ allegations in the First Amended Consolidated Complaint.

Defendant denies each and every one of the allegations of wrongful conduct and
damages made by the Plaintiff.  Defendant has
asserted numerous defenses to Plaintiffs’ claims. Defendant disclaims  any
wrongdoing or liability whatsoever, and Defendant further denies that this
matter satisfies the requirements to be certified or tried as a class action
under Rule 23 of the Federal Rules of Civil Procedure.

Question 3

Why is this a class action?

Accepted Answer

In a class action, one or more people called the “Plaintiffs”, or “Class
Representatives” sue on behalf of all people who have similar claims.
Together, all of these people are called a “Settlement Class” or  “Settlement
Class Members.” One court resolves the issues for all Settlement Class Members,
except for those who exclude themselves from the Settlement Class.

Question 4

Why is there a Settlement?

Accepted Answer

The Plaintiffs and Defendant disagree over the legal claims made in this Action.
The Action has not gone to trial, and the Court has not decided in favor of the
Plaintiffs or Defendants (collectively referred to as the “Parties”).

Plaintiffs and Defendant recognize that a final resolution through the
litigation process would require protracted adversarial litigation and appeals;
substantial risk, uncertainty, and expense; the distraction and diversion of the
Defendant’s personnel and resources, and the expense of possible future
litigation raising similar or duplicative claims; and Plaintiffs, Defendant, and
their counsel have agreed to resolve this matter as a class action settlement
according to the terms of the Settlement Agreement.

Visit the Important Documents [/important-documents] page of this website to
view the Settlement Agreement
[https://angeion-public.s3.amazonaws.com/www.returnsettlement.com/docs/Settlement+Agreement+(2).pdf].

Question 5

How do I know if I am part of the Settlement?

Accepted Answer

You are a Settlement Class Member if you initiated a return to Amazon or
requested a refund regarding a physical product purchased and (per Amazon’s
records) received in the U.S. after being sold through Amazon.com from September
5, 2017 to August 13, 2026, and you (1) incorrectly did not receive a refund
from Amazon or received an untimely or incorrect refund from Amazon; and/or (2)
did receive a refund but were later incorrectly charged by Amazon for the
product(s) that was (were) the subject of the return.

There are two Settlement Subclasses (A and B) as explained in the Settlement
documentation
[https://angeion-public.s3.amazonaws.com/www.returnsettlement.com/docs/Settlement+Agreement+(2).pdf].
For further information, please visit the Important Documents
[/important-documents] page of this website or call toll-free 1-888-553-4246.

FAQs

Basic Information

Who is included in this Settlement?

The Settlement Class Member Benefits

How to Get Settlement Class Member Benefits—Submitting a Claim Form

The Lawyers Representing You

Excluding Yourself from the Settlement

Object to or Comment on the Settlement

The Final Approval Hearing

If You Do Nothing

Getting More Information

Basic Information

1. Why did I get the Notice?

2. What is this lawsuit about?

3. Why is this a class action?

4. Why is there a Settlement?

Who is included in this Settlement?

5. How do I know if I am part of the Settlement?

6. Are there exceptions to individuals or transactions included in the Settlement Class?

7. What if I am still not sure whether I am part of the Settlement?

The Settlement Class Member Benefits

8. What does the Settlement provide?

9. Are there other Settlement Benefits?

10. What am I giving up to receive Settlement Class Member Benefits or to stay in the Settlement Class?

11. What are the Released Claims?

How to Get Settlement Class Member Benefits—Submitting a Claim Form

12. How do I make a claim to receive a payment in this Settlement?

13. Where do I send my completed Claim Form?

14. What happens if my contact information changes after I submit a Claim Form?

15. When and how will I receive a Settlement payment?

16. Claim Review and Appeals Process

17. Deficient or Denied Claims and Appeals Process

The Lawyers Representing You

18. Do I have a lawyer in this case?

19. How will Class Counsel be paid?

Excluding Yourself from the Settlement

20. How do I get out of the Settlement?

21. If I exclude myself, can I still receive Settlement Class Member Benefits?

22. If I do not exclude myself, can I sue the Defendant for the same thing later?

Object to or Comment on the Settlement

23. How do I tell the Court that I do not like the Settlement?

24. What is the difference between objecting and requesting exclusion?

The Final Approval Hearing

25. When and where will the Court decide whether to approve the Settlement?

26. Do I have to come to the Final Approval Hearing?

27. May I speak at the Final Approval Hearing?

If You Do Nothing

28. What happens if I do nothing at all?

Getting More Information

29. How do I get more information?